Privacy Policy

Bultitude Medical Services Ltd: Privacy Policy

Information for patients making appointments to see Mr Matthew Bultitude

This policy explains how we use your personal information.

Your information

We will ask you for your personal details (name and date of birth) as well as contact details (home address, home telephone, mobile number and email) when booking an appointment for you. We use this information to manage your healthcare. We may need to be able to get hold of you to give you information and it is important that you are happy to be contacted by us on the contact details you provide us bearing in mind the confidential nature of medical care. It is occasionally important to be able to contact you quickly. Your information is stored in a practice management software which conforms with industry standards for data protection.

By default, we will send all medical correspondence to you via encrypted email via CareBit. This will require your date of birth to access in the patient portal. Please inform me if you do not want to receive letters in this way. Please select your choice of contact email carefully, aware that others e.g. might your personal secretary have access to these letters. All other information (other letters, results etc.) will only be available by log-in to the patient portal. 

Sharing your information

Our normal practice is to write to your GP who referred you after your appointment to update them on your care. If different, it is standard to also write to your NHS GP unless otherwise agreed. We may share your information with other clinicians who have been involved in your care, or if you need to be referred on, however this will be discussed with you.

Matthew Bultitude uses a medical billing company - 'Civica Medical Billing & Collection' - for collection of fees from patients and insurance companies. Thus your data will be passed on to them for this exclusive purpose. However, no clinical information about your care will be passed on without your consent. If an insurance company contacts us for information and you haven't given prior consent, we will pass the request and report to you. It will then be up to you to decide if you wish to forward it to them. However please note, failure to provide your insurer with information they require could result in their refusal to pay for your treatment leaving you liable for the costs.

How long do we store your data?

As patients may need their medical history at a later date, we keep your information on our secure system.

Your rights

You can ask to see the information we hold on you. You can specify how you would like us to contact you. You can withdraw your consent to be contacted in that way at any time. Please contact his PA if you would like to make these changes. If you are unhappy with how your data has been handled, you are able to complain to the ICO.

Data management is the responsibility of Matthew Bultitude and he is registered as a data controller with the Information Commissioners Office (ICO).

Contact Us

Matthew Bultitude is responsible for data management. For any queries:
Email: MrBultitudePA@hcaconsultant.co.uk
Telephone: 020 7234 2291

This information will be emailed to you in an introductory letter when an appointment is made to see Mr Bultitude.